BOOKING CONDITIONS

The reservation request must be sent by e-mail or fax on the provided form.
On receipt of the request, the organizer will send the estimate for services or for the tourist package.
On receipt of the estimate and after acceptance the client must send the signed form by fax or by e-mail.
Final confirmation of the reservation will be in act only after the client has received our written confirmation and on receipt of the requested deposit or full balance payment.
The travel contracts relative to the services are subject to the Regional Law 1084 in ratification of the CCV signed in Brussels on 23/04/70.

Payment
At the confirmation and reservation process for service that cost above and including Euro 1.000,00 clients will be required to pay a deposit of 30% of the total amount plus the reservation fees (Euro 25,00). The balance will be paid 40 days prior to the date of the actual service
For Services that costs less than Euro 1.000,00 and in the case of confirmations made within 40 days of the service date the total balance must be paid at the time of confirmation plus the reservation fees (Euro 25,00).
In the case of reservations made less than 40 days prior to arrival, the balance will be paid at the moment of reservation.

Price
The price of the services and packages has been regulated on the basis of the foreign exchange rate and the management costs. It can be increased up until 20 days prior to the actual service date only as a consequence of changes in:
a) fuel costs
b) rights and taxes on some types of tourist services, such as entry rights and parking in towns etc
c) rates of exchange applied to the package at the time of reservation
These variations will refer to the exchange rate and to the above mentioned costs in force at the time of reservation.

Recession of the client
Recession without penalty
The client may recede from the contract, without penalties, in the following cases:
a) More than 10% increase in price
b) Significant modification of some services proposed after reservation and not accepted by the client.
Recession with penalties for cancellation of services and facilities
The client who recedes from the contract before departure, apart from the above mentioned cases, will have to pay, independently from the deposit paid and besides the registration fee and eventual insurance fees, the following penalties:
° 30% of the amount for cancellation communicated up until 40 days prior to arrival
° 60% of the amount for cancellation communicated from 40 to 30 days prior to arrival
° 80% of the amount for cancellation communicated from 29 to 15 days prior to arrival
° 100% of the amount for cancellation communicated in the 14 days prior to arrival
For transport services with coach hire, car hire and limo service the penalties for cancellation are the following:
° 30% of the amount up until 40 days prior to arrival
° 60% of the amount from 39 to 30 days prior to arrival
° 80% of the amount from 29 to 15 days prior to arrival
° 100% of the amount from 15 days to the day of arrival
No reimbursement will be due the clients in the case of no-show or non arrival or late arrival at the airport or station if this has not been previously communicated to the organizer.

Communication of recession
Communication of recession or cancellation of services must arrive on a working day (from Monday to Friday from 9 am to 7 pm) prior to arrival and must be communicated by fax or e-mail and must not comprise the day of arrival or the day of said communication.
Modifications requested by the client:
Modifications requested before departure after reservation has been confirmed, do not obligate the organizer to satisfy these amendments. The organizer will do his up most to please the client but in either case the change in services, if accepted by the organizer, has a fixed cost of
15.00.
Modifications concerning departure date, arrival at airport and decrease in number of participants will be considered recession and will render applicable the conditions laid down in the preceding paragraph.

Cancellation of services on the part of the organizer
In the case in which, before departure, the organizers informs the client of the impossibility to provide one or more services, proposing an alternative solution, the client may either exercise his right to have his money back or accept the offer of the substitute services offered by the organization.

Modifications after departure
If after arrival the organizer finds it impossible, for any reason, to provide the services that have been booked, unless through fault of the client, the organizer will prepare alternative solutions without any supplement of price to be debited to the client.
Wherever it is not possible to find a solution, or when the proposed solution is refused by the client for serious and justified reasons, the organizer will reimburse the client for the total paid for the service not rendered.

Obligations of the client
Clients must observe the normal rules of discretion and diligence and those specific to their destination, all the information provided them by the organization as well as all legislative and administrative rules and regulations. The clients will be called to answer for all damages caused to the organizer due to negligence in observing the above mentioned obligations. The client is required to provide the organizer with all documents and information in his possession necessary for the exercise of the organizer’s right of substitution towards third persons responsible for damage and is responsible to the organizer for damage caused to the right of substitution.

System of responsibility
The organizer answers for damages caused the client through total or partial negligence of the services due through contract whether provided personally by him or by third persons providing the services, unless the organizer can prove that the incident derived from the client (including initiatives undertaken autonomously by the client during implementation of the tourist services) or from circumstances unrelated to the provision of the services expected, from accidents or acts of God, in other words from circumstances that the organizer himself could not reasonably expect or resolve..

Limit of compensation
The compensation due by the organizer for personal damages cannot in any case exceed the compensation indemnities provided by the international conventions with reference to the services whose non-fulfilment has determined the responsibility and in particular the organizer is exonerated from the responsibility when the unsuccessful or incorrect implementation of the contract is imputable to the client or depends upon an unpredictable or inevitable third party fact or from accidents or acts of God.

Claims
The client in conformity with Regional Law #206/05 must report to the organizer, in the form of a claim, the defects and flaws of the services booked at the time these occur so that the organizer may remedy them.
If it is not possible to do so immediately the client must lodge the claim by registered letter with acknowledgement of delivery within and not more than 10 working days after the end of the holiday.
When the claims are presented on the spot the organizer must lend the client every assistance necessary as seen in the preceding paragraph (Modifications after departure).
In the case of a claim presented after the time limit requested the organizer will however guarantee the client’s request for a prompt response.

Insurance cover
TORO Assicurazioni Policy # 700/14/00513573 Civil Responsibility Various Risks according to the CCV ratified with Law #1084 of 027/12/77 and of DL 111 of 17/03/2000 # 42 (Tuscany Region)