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Weekly rentals of villas, apartments, country houses with private pool in Italy

F.A.Q.

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Emma Villas is an Italian Incoming Tour Operator.  It works in the sector of weekly tourist rentals of prestigious villas and country houses with private pool in many areas of Italy.

The legal headquarters of Emma Villas is in Roma, in Via Duccio di Buoninsegna, 22, while the operational headquarters is in Chiusi (Siena).

The properties of Emma Villas can be found in Tuscany, Umbria, Lazio, the Marche, Liguria, Piedmont, Lombardy, Veneto, Emilia Romagna, Abruzzo, Amalfi Coast, Apulia, Sicily and Sardinia.

Emma Villas does not rent structures that it cannot control directly or in areas where it does not have direct partners who ensure the verification and perfect control of the structures, as well as adequate on-site assistance to clients during their stay.

You can contact Emma Villas by email, by telephone (landline and WhatsApp) and through  Live Chat and the forms present in this site. You can find all useful information in the section Contacts.

Yes, toll-free numbers are available for clients who call from 24 countries.

All the numbers are listed in the section Contacts.  The calls go directly to our offices in Italy.

No, you can contact Emma Villas through toll-free numbers exclusively by landline.

On the Home Page you can use the list of regions situated in the box on the left of the map of Italy. You need to fill in the box with the requested info (no field is necessary for the search) and then click on the “SEARCH” button.

 

ADVANCED SEARCH

On the Home Page (at the left on top) you will see a blue box “SEARCH FOR YOUR IDEAL VILLA” where you can activate an advanced search of the property.

 

Search by name:

If you already know the name of the property, just enter it in the box “property name” and press the button “SEARCH”.  The system will show only the chosen property.

 

Advanced search with insertion of dates and number of beds required:

By entering the dates of interest on the appropriate fields “Check-in date” and “Check-out date”, together with the number of desired beds, you can make a more specific search to quickly find all Emma Villas properties available on the selected date and corresponding to the number of beds required.

 

Advanced search by Region:

In the same section you will find a drop-down menu where you can select the desired regions to further refine the search parameters.

 

Advanced search for “other filters”:

In this section are various categories (for example: All properties, Countryside Villas, Seaside

Villas*, Lakeside Villas, Appartments,  Wellness Villas, Luxury Villas, Villas for Weddings & Events, Villas for Sports Lovers, Villas near Golf Courses etc.) to better filter your search according to your interests.

The simultaneous use of multiple filters and/or parameters can greatly restrict the list of properties on the results. It should be emphasized that none of these fields is obligatory for search purposes.

 

*The section Seaside Villas includes all properties situated not only on the coast but also just a few km from the sea.

The page is divided in different sections:

 

PROFILE

  • General description of the structure and typology of the same.
  • Number and typology of the bedrooms and bathrooms.
  • Height above sea level (m.a.s.l.)
  • Property fenced or not
  • Security deposit required and related payment method
  • Check-in / Check-out times

 

PHOTOGRAPHIC GALLERY

  • Photographic gallery of the external and internal areas of the property.
  • Where present, the section relative to the commentaries and photos of our clients in the villa is active.

 

AVAILABILITY AND PRICES

  • Calendar updated in real time and price list divided by seasonality
  • Section “The price includes”
  • Section “The price does not include”
  • Section “On request” is also present In the RECEPTIVE STRUCTURES. 

 

ACCOMODATION

  • Detailed description of the rooms and outdoor areas of the property
  • Detailed description of the park
  • Detailed description of the pool
  • Acceptance or not of animals
  • (where present) Acceptance or not of disabled persons

 

POSITION

  • Distances from main airports, stations, inhabited areas, beaches, motorways, presence of parking areas, access road/roads and attractions within 100 km
  • Brief description of the surrounding area (Position)
  • Map of the area (Google Maps)

 

OPTIONALS PRESENT

  • List of optionals

 

REVIEWS

  • Comments of previous guests with voting average are shown in this section
  • Some of them may be contacted for references
  • Where present, the section "Reviews from the Portals" is active, where feedback from our clients regarding a specific Emma Villas property, but published on other portals (for example, on TripAdvisor), is reported.

 

SERVICES AND EXPERIENCES

Link to the site EmmaVillasPlus.com  where you can evaluate experiences, additional services, tours and tastings to be made within the property or in the surroundings. Not only, Emma Villas Plus is a real e-commerce site through which you can purchase a vast selection of typical Italian products.

Yes, the photos and descriptions of the structures are made by highly specialised and professional personnel and reflect 100% the properties put on the site.

Within the site you may find multiple properties offered simultaneously in different solutions, with a different number of beds.  This permits a greater rentability of the properties, to larger or smaller groups.  When a structure is offered with a different number of beds (for example, PODERE SAN GIUSEPPE 8, PODERE SAN GIUSEPPE 12 and PODERE SAN GIUSEPPE 16) it means that the property has in fact 8 bedrooms but in the case of rentals with a smaller number of beds, the annexes and/or some bedrooms are closed and not rented.

We would like to stress that no other guest will be present on the property during your stay and that the entire villa, garden and pool will be for the exclusive use of only one client.

Yes, the calendar is always updated in real time.

If the dates are marked in RED, the structure is booked or unavailable.

If the dates are marked in GREY, the structure is temporarily blocked.

If the dates are marked in WHITE, the structure is free and available.

The eventual presence of our properties on websites of other operators or on other portals has been authorised by us and the publication of the structures is made with the same name, characteristics and photographic material.

These are portals that deal with rentals on which we have put our properties.  As these are our exclusive properties, these portals act exclusively as intermediaries for us.

Requests made on these portals are redirected directly to our operators situated exclusively in Italy.

The rentals usually last a week and go from Saturday to Saturday, for a maximum of 4 consecutive weeks for the same client.

Yes, the properties are rented for your exclusive use.

No, the Emma Villas properties are rented for exclusive use and no other group of guests will be present on the property for the whole duration of your stay.

The greater part of the structures have a private pool for excluisve use.

In the  Emma Villas portfolio some properties may have a shared pool but, as this is an exception, it is specified in the description within the Property Card in the section ACCOMODATION.

All the properties in the countryside or at a short distance from the sea have a pool.

Apartments in seaside areas or properties situated directly on the beach may not have a pool.  Detailed descriptions can be found in the description within the Property Card in the section ACCOMODATION. 

The properties are controlled by Emma Villas personnel, by both the sales manager and a technician/controller who checks at the beginning of and during every season to verify that the property responds to the requested conditions and that every optional described on the site is present and functioning.

In the PRIVATE STRUCTURES, sheets and towels are present at check-in.

Weekly and mid-weekly linen change may be carried out only by third parties and paid directly by the guest during the stay.

 

In the RECEPTIVE STRUCTURES, sheets and towels are present at check-in and weekly linen change is available.

 

The staff of the property, on request, is at your dispostion for the whole holiday (additional costs will always be paid on site and Emma Villas will not be responsible for disservices  which the client will address directly to the owner himself or to the company that carries out the service).

Generally not, but the owner, at his own discretion, may provide you with a welcome pack when you check in

We recommend you visit our site www.EmmaVillasPlus.com to enrich your holiday with our fantastic services and experiences.

Pets are accepted in some structures and the relative specifics can be found in the description within the Property Card in the section ACCOMOMODATION.

In some cases an extra is required for additional cleaning.

It is possible on request, mainly in the low and mid season periods, and exclusively with the consent of Emma Villas and the owner.

Yes, but they vary according to the period requested, the structure selected and the duration of the stay.

A booking of more than 4 weeks in the name of the same client is not possible.

Usually short stays are possible during the low and mid season periods and, in any case, for more than 5 nights.  If you should wish to rent a property for a stay of less than a week we advise you to send a request to our Booking Office, filling in the form “Short, not weekly, stays: Request a Quote!

Check-in is between 16.00 and 19.00 hours and check-out is before 10.00 hours.

Change of arrival and departure times may be requested and must be accepted and confirmed by both the Owners of the structures and by Emma Villas

The owner of the property (or his representative) will be waiting for you at the structure or at a meeting place (agreed upon and indicated in the travel documents) at the established time.

For anything you should need, the Emma Villas Customer Service is at your complete disposal and will remain so via telephone and email.

On payment of the balance you will receive, together with the presentation vouchers, detailed directions for your chosen property. The directions, besides the address of the villa, will include the GPS coordinates and the telephone numbers of the Reception Manager in villa and the Emma Villas Customer Service.

Yes, but you will also be given the telephone number of the Emma Villas Customer Service whom you can contact for any needs or eventual incomprehension.

The difference between a private structure and a receptive structure is that the PRIVATE STRUCTURE cannot provide optional services, on the part of the owner, during the rental period.

 

Therefore in the PRIVATE STRUCTURE  optional services such as weekly linen changes, weekly or mid-weekly cleaning are not available.

These can only be provided by third parties and paid for directly by the guest during the stay.

 

In the RECEPTIVE STRUCTURE  hotel-type optional services (included or on request) such as cleaning and weekly or daily linen change, reception presence on site are available.

 

The staff of the property, on request, can be available to the guest for the whole duration of the stay (additional costs will always be paid on site and Emma Villas will not be responsible for any disservices which the client must address directly to the owner himself or to the company providing the service).

 

PRIVATE STRUCTURES and RECEPTIVE STRUCTURES have Self Catering (the houses are fully-equipped and provided with linen but not with house cleaning or personal hygiene products).

The structures are provided with fully-equipped kitchens (pans, cutlery, glasses, dishes, an adeguate number of chairs for that structure) including dishwasher, washing machine, iron and ironing board.

The eventual presence of particular optionals (dryer, freezer) will be mentioned in the Property Card in the section OPTIONALS PRESENT.

You will be provided with sheets, face towels, hand towels and bath towels.

Where there is a pool/hot tub you will also be provided with pool towels.

In the RECEPTIVE STRUCTURES, initial and final house cleaning is included but on intermediate Saturdays (in the case of multiple weeks) only a linen change and a general tidying up is included.

 

In the PRIVATE STRUCTURES, initial and final house cleaning is included but no general tidying up in the case of multiple weeks. Extra house cleaning service may be requested and provided only by specialised companies with whom the client will be put in contact on arrival at the property.

Weekly linen change for multiple week rentals is INCLUDED IN THE RENTAL PRICE and will usually be provided on Saturdays.

 

In the PRIVATE STRUCTURES, in the case of multiple week rentals, a linen change will be provided to you on arrival.

The RECEPTIVE STRUCTURES can provide these services and their cost is shown on the website in the Property Card in the section AVAILABILITY AND PRICES in the paragraph ON REQUEST.

 

The PRVATE STRUCTURES cannot directly provide this type of service but you will be put in contact with specialised personnel who can provide this service.

 

A cot and a high chair are usually already present in all the structures and are included in the final booking price.  If you should need extra cots/high chairs, it is possible to rent them through the site www.EmmaVillasPlus.com.

It is a deposit requested as security by Emma Villas to safeguard the owners in the case of damage to the property (for example, to the furnishing or to objects).  On arrival at the villa you will hand the sum requested (specified on the website property page) to the owner or person responsible for check-in and it will be returned to you on departure after checking the state of the property and after deduction of any eventual damage caused or of any eventual supplementary expenses not included in the rental price (for example, telephone, heating, electrical costs).

The client, on arrival at the villa, will give the security deposit to the owner or to the reception manager,  in cash or by credit card, according to the information provided on the relative page of the emmavillas.com website.

The deposit will be returned to the client on departure after checking the state of the property and after deduction of any eventual damage caused or of any eventual supplementary expenses not included in the rental price (for example, telephone, heating, electrical costs).

Yes, but only for some properties.  We invite you to look at the section DETAILS on the property page.

Only after consent of the owner and in the amount equivalent to that requested.

Eventual extras not included in the final price must be paid in Euro.

In the case of controversy betwen client and owner for eventual damage caused to the structure or to the furnishings of the same, during the stay, and where there is need of repair of the damage, with consequent billed payment, the owner or his representative are authorised to return the security deposit by post, deducting the amount of the bill and enclosing a copy for the client.

Compilation of the form on the website, provided by Emma Villas to simplify the check-in procedure, is not obbligatory.  However, if not completed online, you will have to provide all details requested on arrival.

In the case in which you decide to fill in the Public Security form, we require the details of all guests, children and infants included.  However, if these are not filled in online, you will be required to provide all the requested details on the form on arrival.

The online form requests this type of information from the group leader/booking account holder, while for the other guests, name, surname and nationality are sufficient.

Yes, this field is important so as to better organise your arrival at the villa.

In the case of arrivals by air, we kindly ask you to include your flight number and arrival time.

If you arrive at the villa without coming by air just fill in “ND” or “NA” in the field and continue.

You can request arrival at times outside this time range by sending an email to info@emmavillas.com or to reception@emmavillas.com. The operator will verify whether it is possible to arrange arrival before or after the established times.  Late check-in has a extra cost of €70 and must be booked through www.EmmaVillasPlus.com.

Check-out is usually requested before 10 am.  The time requested must be communicated to the reception manager, preferably on arrival or during the stay but, in any case, with sufficient notice.

Waste disposal will be explained to you when you arrive at the villa. Failed observation of these rules, which go from the correct disposal of the differentiated waste to the transport of this latter to the specific bins can entail an extra fee (from €30 to €30) relative to the cleaning.

Through the website Home Page you can proceed to the registration necessary for acceding to the options or to the registrations by simply clicking on the link “REGISTER” present in the LOGIN section on the site.

 

Registration is automatic when requesting information.

For those clients who have already made a request directly from the Internet site or to whom an offer has been sent from Emma Villas and have therefore received an email with the registration data.

On registration the client will automatically receive an ID and a PASSWORD.

 

The PASSWORD sent by the system can be modified by the client through his reserved area in the Account section.

In the case of  loss, this can be requested by clicking on the button “REMIND ME OF MY PASSWORD

In some cases clients already registered try to make options and/or bookings by using a password different from that previously assigned by the system.

We advise you to check your credentials sent by email from Emma Villas at the moment of registration.

If you cannot remember your password click here.

An option is a temporary block made in the name of the client who makes the request. The options normally last a maximum of 24 hours during which the client has the time necessary to make his own evaluation and to confirm or not the booking. The option confirmed through payment is automatically transformed into a booking.

Because the request is made within 60 days of arrival.  In this case payment of the total balance is requested and an option may be requested through the booking with bank transfer that requires payment of the balance within 24 hours.

You can also make the booking directly with credit/debit card using the button “BOOK NOW”.

As there is online booking, these must always be made through the EmmaVillas.com site.

 

In order to make options and bookings, it is necessary to register on the site which will assign you an ID and a password for access to your personal Reserved Area.

If you are a new client, you may register directly at the time of option/booking.

Registration also occurs automatically at the time in which a request for information is made on the site.  In this case you will receive an email with the credentials of your account.

Once you have viewed the page of the property you wish to book, click on the button “DETAILS”.  From here you will be sent to the  general page of the property with the sections “BOOK” or “REQUEST OPTION”.  You just need to click on the section to view the calendar of the structure on which you have the possibility of selecting the date you want.

The period you are interested in will be highlighted in purple and all you need to do is click on “BOOK NOW” or “REQUEST OPTION” in order to continue.

 

Selecting the buttons “REQUEST OPTION” or “BOOK NOW”, you will accede to the page where you will be asked to LOGIN if you already have a password or to effect the necessary registration for the booking if that you do not have ID and password.

In order to book two or more consecutive weeks just click on the first day and on the last day of the period you are interested in which will be highlighted in purple.

 

Selecting the buttons “REQUEST OPTION” or “BOOK NOW” you will accede to the page where you will be asked to LOGIN if you already have a password or to make the necessary registration for the booking if that you do not have ID and password.

Remember that to proceed with the booking you need to accept the conditions on the processing of personal data and to accept the GENERAL BOOKING CONDITIONS by selecting the boxes at the bottom of the page.

The General Booking Conditions are present in the lower section of the home page (defined “footer”) under the category “USEFUL PAGES”.

We would like to remind you that during the booking phase it is possible to consult them by clicking on the link “I ACCEPT THE GENERAL BOOKING CONDITIONS”.

During the booking procedure it is possible to enter a number of people exceeding the maximum capacity of the property.  The system will tell you that the maximum number has been exceeded and the request will be subject to the approval of Emma Villas.

The required terms of payment are the following:

 

  • 30% of the total price of booking (to be calculated on the price list) + 6.9%   Emma Villas booking fees (which include the costs of opening and management of paperwork, Emma Villas commissions and Customer Service open from 08.30  to 21.00 hours, 7 days a week).

 

  • 70% as balance to be paid within 60 days of the arrival in villa. Payments can be made with credit/debit card or by bank transfer.

In the case of a booking made in the 60 days prior to the date of arrival, you will proceed to a one-time payment of the entire amount of the rental at the time of booking.

The method of payment is the same as that adopted in a normal booking procedure.

You can make the payment with credit/debit card or by bank transfer.

 

  • Credit/debit card.  Recommended method of payment that entails the immediate booking of the property in the client's name. No supplementary fee is requested for this method. Choosing this method of payment and clicking on “PROCEED WITH THIS METHOD OF PAYMENT” you will accede immediately to the  payment system Secure Site where you will enter the details of your credit/debit card confirming the payment.

 

At the conclusion of the procedure, if the transaction has cleared, confirmation of payment will be displayed and the booking confirmation can be viewed in the reserved area.

 

  • Bank transfer.  This type of booking is subject to verification on the part of the operator and from the moment of acceptance an option is entered which blocks the structure temporarily for 24 hours.  In order for the booking to be definitely confirmed it is necessary to send via email/fax a copy of the bank transfer by said deadline.  At the time in which the option is entered, the bank details will be visible on the contract sent by the system and by email sent directly from the operator.

In the case where the option expires without having received your payment, the option

is forfeited.  The sytem automatically cancels the existing block entered in your name on the property, rendering it again available for online booking on the part of other clients.

By using your Reserved Area and entering in the details of the booking present in the section “YOUR BOOKINGS” then in “OPEN THE OPTION”, you just need to choose which method of payment to use by clicking on the button “MAKE DEPOSIT” and proceeding to payment with the method you choose.

In the case of down payment, as this type of booking is treated as an option, if the terms are not respected, the system frees the structure at the expiration of the indicated deadline making it available online again, so the SENDING OF THE COPY OF THE IMPLEMENTED BANK TRANSFER within the terms stated on the contract is required.

In this case, in compliance with the general conditions and terms of booking, the system cancels the reservation and enters it in DISPOSAL TAX, sending you an email to inform you of the cancellation and related penalties.

Cancellation of a booking, even if substituted by another one, provides for the payment of the following penalities:

 

  • 30% of the total price of the booking plus the EV booking fees in the case of cancellation of the booking communicated before the 60th day from the beginning of the stay;
  • 60% of the total price of the booking plus the EV booking fees in the case of cancellation of the booking communicated between the 59th and the 30th  day from the beginning of the stay;
  • 80% of the total price of the booking plus the EV booking fees in the case of cancellation of the booking communicated between the 29th and the 15th day  from the beginning of stay;
  • 100% of the total price of the booking plus the EV booking fees in the case of cancellation of the booking communicated within 14 days from the beginning of stay.

Thanks to an important agreement with the EuropAssistance insurance company, the final price of the booking always includes an insurance policy to cover the penalties applied in the case of cancellation of the stay.

You can request a cancellation through your Reserved Area, always using the "YOUR BOOKINGS" section where you will find the "OPEN BOOKING" button. Once the BOOKING is open, you will be able to click on "CANCEL BOOKING".

In this way the request will be received by the operators who, accepting it, will cancel said booking by sending you a confirmation email.

Yes, it is possible. However, the changes requested after the booking has been confirmed do not oblige the organiser in cases where these can not be satisfied. The organiser will do everything possible to accommodate you but, in any case, any change or modification, if accepted by the organiser, provides for the client a fixed charge of €50.00. In the case of request for changes to bookings in structures that have two versions, the booking change to the version that has less beds than the one previously booked will result in a penalty, which may vary according to the seasonality booked and will be established in agreement with the owners.

On payment of the balance, if the Booking Form has been returned duly completed and signed, you will receive an email with the travel documents containing the 2 vouchers to be handed in on arrival and directions to reach the property, on which you will find the exact address of the villa, the GPS coordinates and the numbers of the Check-in Manager and the Emma Villas Customer Service.

If you have paid the balance but have not sent the signed Booking Form, the documents will not yet have been generated by the system and so will not yet have been sent

Otherwise you can always contact our Customer Service, writing to reception@emmavillas.com

In your Reserved Area  on our site you will find the following sections:

 

  • Your account: within this section is all your personal information (for example. Name, Surname, Postal Address, etc.), treated and protected uniformly to the current privacy laws.

 

  • Your bookings: within this section you will find the complete summary of your active bookings which you can access through the "Open Booking" button.

 

  • Booking Archive: within this section you will find the complete summary of the bookings made by you since you registered on www.emmavillas.com.

 

  • Pending payments: in this section you will find a summary of the bookings for which you need to make a payment.

 

  • Services:  direct link to the EmmaVillasPlus.com website where you will be able to evaluate experiences, additional services, tours and tastings to be made within the property or in the surroundings. Not only that, Emma Villas Plus is a real e-commerce through which you can buy a wide selection of typical Italian products.

 

  • Contact us: within this section you will find all the useful ways to contact us.

You can access your Reserved Area by clicking on the "CUSTOMER LOGIN" link located at the top of the site (called "header"). Once you click on this link, a pop-up will appear where you will be asked to enter your login credentials (ID and Password). Once you have entered this information click on "ENTER".

If you do not remember your credentials, you can request them by clicking on the "REMEMBER THE PASSWORD" button.

To fill out the Insurance Form in your Reserved Area, log in to your Reserved Area and click on the "COMPLETE THE INSURANCE FORM" link. You will be automatically directed to the form to be completed online.

To fill in the check-in form and details of arrival in your Reserved Area, log in to your Reserved Area and click on the "Open Booking" button. You will be automatically redirected to the summary of your reservation where you will see a box called "CHECK IN AND DETAILS OF ARRIVAL". Click on "ENTER" and once the form is completed, confirm the information entered by clicking on the "SAVE" button.

To fill in the public security form in your Reserved Area, log in to your Reserved Area and click on the "Open Booking" button. You will be automatically directed to your booking summary where you will see a box called "PUBLIC SECURITY FORM". Click on "ENTER" and once the form is completed, confirm the information entered by clicking on the "SAVE" button.

Yes, thanks to an important agreement with the Europ Assistance company, the final booking price  always includes an insurance policy to cover the penalties applied in the case of cancellation of the stay.

No extra cost is required for the stipulation of this policy which is already included in the rental price. Moreover, it is not possible to exclude this policy from the final booking price: the client can decide whether to use these services or not.

The optional Insurance Policy provided by Europ Assistance Italia Spa offers:

 

  • Health assistance with the Operations Centre 24 hours a day, 365 days a year
  • Assistance to the vehicle to and from the place of stay and for the duration of the holiday
  • Health care for parents left at home
  • Medical Expenses Reimbursement
  • Warranty "REPEAT TRIP" which, in the case of health return or early return, guarantees the reimbursement without deductible of the fee paid and not used

 

For further details, refer to the Policy Conditions (enter Link).

 

Payment of the optional policy can be made at the same time as the payment of the deposit or the balance of the booking.

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OPERATORE TURISTICO ITALIANO
Autorizzato dalla provincia
di Siena N. 178974
L.R.T 51/1986

Responsabilità civile
e generale:

GENERALI ITALIA S.p.A
N. 761443833

Emma Villas s.r.l. Unipersonale
Partita Iva 01188760522

Sede legale:
Via Duccio di Buoninsegna, 22
00142 Roma (RM) - Italia

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